F.A.Q.

What are the cancellation rules for these bookings?

This information can be found in the tour & activity information page and for the majority of excursions consists in No Penalty for cancellation made within 6.00 pm of the day before. If you have a confirmed booking, this information is also located at the bottom of your Sorrento Excursion Center voucher.

 

Can I book over the telephone?

Sorrento Excursion Center is an online booking service and we offer 24 hour, 7 days a week customer service via email to support your booking questions. To make a booking over the phone, our call center is open from 15th April to 31st October 7 days a week from 9.00 am to 10.00 pm local time in Sorrento

 

What hotels does this tour pick up from?

Group excursions: hotel pick up points are either listed on the tour & activity information page, advised at confirmation time or you'll be advised (on your printable travel voucher) to call the call center phone number 24 hours prior to confirm your hotel pick up details. Semi-private and Private excursions: the pick up is at the hotel or at the location requested by the client

 

What days does this tour operate?

The days of operation of every travel service can be found on each tour & activity information page under the "The tour takes place" section.

 

Can you check availability for me?

Availability differs depending on the type of travel service booked. On each tour & activity information page, under the heading Additional Information the first line indicates whether a product will be instantly confirmed to you, and hence available, or if Sorrento Excursion Center has to check with its travel service provider to receive confirmation within 12-48 hours. Availability cannot be automatically checked prior to processing your reservation request.

 

Are there different times of departure for this tour?

The times of departure or operation are found on the tour & activity information pages under the Departure Times title. Please note that departure times are subject to change and reconfirmation for any booked travel is required prior to departure.

 

I'm not staying in a hotel, what is the closest pick up point? Do you pick up from private residences?

You will need to provide the nearest major hotel to where you are staying, and enter these details as the pick up in your booking request. Alternatively you can make your way to the main departure point listed on the tour & activity information page. For Private and Semi-private tours we pick up you at private residences if it's possible to get there by car or bus.

 

Can I get dropped off after my tour to my hotel or in the city?

This depends on the kind of booked service and will need to be asked to the staff or to the call center.

 

Where is the meeting point for my tour?

The meeting point for the beginning of every travel service can be found on the tour & activity information page. Extra information may also be contained on the voucher. If you need directions to this point, please contact the travel service provider 24-48 hours prior to your confirmed departure date on the numbers listed on your Sorrento Excursion Center or other office voucher.

 

Do I need a Visa or passport or are there any special health requirements for this tour?

Sorrento Excursion Center does not offer advice or information on visas, passports or health requirements. It is the responsibility of all travellers, regardless of the passport they hold, to check with the appropriate consulates to determine if any visas are needed. As these requirements are subject to change without notice, it is recommended that foreign visa, passport and health requirements are investigated prior to travel.

 

I am travelling in a group - do you cater for groups and/or have a group discount program?

Sorrento Excursion Center accepts a maximum of 9 passengers per booking at one time. Sorrento Excursion Center isspecialized for independent travelers and small groups and we cannot guarantee that travellers in a large group will be seated together. For groups of 18 or more please send us an email or contact the call center.

 

Does this operate on Christmas and Public Holidays?

You can check the availability of a tour by clicking on the Availability form. This will open a page that shows the availability for the tour or attraction. Select the month in which the public holiday falls to see if the tour is available on that day. Some providers may decide at short notice not to operate on certain public holidays. This will be advised at booking if applicable.

 

Can I book this when I get there?

Sorrento Excursion Center products can be booked online and at the shop located at 9, P. R. Giuliani, 80067 Sorrento.

 

What languages are available for this tour?

The majority of the tours and services provided by Sorrento Excursion Center are available in English only. If another language is available, this will be mentioned in the tour / activity description and pricing information. In some cases, you may be able to select a language option (where available).

 

Are there any discounts for Military Personnel, AAA or other groups?

Unfortunately, Sorrento Excursion Center cannot offer any discounts other than those stated on the tour & activity information page.

 

I would like a quote for a travel product

You can receive a quote for any Sorrento Excursion Center products online at any time that suits you. Simple follow the instructions to book, Choose the service you prefere, enter the dates you desire to travel, the number of people required, and you will receive a live quote for that product. If the quote is acceptable, please proceed online to book. All quotes given online are current and up to date.

 

How far in advance can I book?

Travel products available through Sorrento Excursion Center have Price Guide pop-ups in a calender format on the tour & activity information pages, which indicate how far in advance a travel product can be booked at that time.  If you cannot find the information you require on the tour & activity information pages, please contact the Sorrento Excursion Center Customer Service Team via email.

 

I don't know what date I'm traveling yet, can I book a product and leave it open dated?

The majority of travel services provided by Sorrento Excursion Center must have a pre booked date designated in order for the supplier to cater for passengers. Exceptions to this are attraction passes, hop on/hop off buses.

 

I'd like a customized tour for myself and/or my group

Sorrento Excursion Center offers a wide range of individual tours and arrange customized tours. If you require something different to what's available online in our product range, please contact us by email or telephone.

 

I have not received a reply to my emails

Some email internet providers can mark general booking emails such as those sent from Sorrento Excursion Center as "spam" - please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days and then your email system will automatically delete them.

 

When do I receive confirmation of my booking?

The confirmation process depends upon the booking conditions. These are explained in the Additional Information field, located on the tour & activity information page. Most tours are confirmed at time of booking, however others will be advised to you within 12-48 hours. If confirmation or otherwise is not received within 48 hours, please contact Sorrento Excursion Center Customer Service for further assistance.

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