*Hotel pick-up/drop off: Hotel transfers on the day of the tour can be made by either: minibus or minivan or private car according to the logistic & transport department taking into account hotels street maps, locations and availability of the vehicles of the moment.
*MAKE SURE YOU SHOW YOUR TOUR VOUCHER TO THE DRIVER ON PICK UP IN THE MORNING TO MAKE SURE YOU BOARD THE RIGHT VEHICLE FOR THE RIGHT TOUR.
*Pick up time: Please make sure you are READY on time on the first set time and at the right pick up point /spot written on your voucher. Please note the 15-minute time difference between the first pick up time and the second, it is a time margin needed by the drivers in case of traffic jams on the road, it is not a time tolerance for the client.
*Tour changes or upgrades: in case the minimum number of participants for the booked group tour is not reached, we reserve the right to offer you alternative solutions: change of date - or an upgrade in order to be able to switch you on a similar tour - or a full refund back to you in any solutions is not suitable for you.
*Payments: any money or cash balance with reference to the tour and/or any payments regarding extra services to be paid on the day of the tour (example: hotel transfer fee for hotel outside Sorrento town centre or any tour balances) MUST be paid directly to the Tour Guide. DO NOT issue any cash payments to drivers unless specified so by the tour agency in writing on your voucher. We do not take any responsibility for any personal initiative in breech with our procedures terms & conditions causing a financial loss, the balance due will be requested and will have to be settled in any case to you.
*Technical issues-circumstances: by Boat-Jet-Ferry-Bus-Minibus-Minivan-Car and/or any technical issues with reference to “port authority/coastal guards/inspections/breakdowns/strikes/weather and sea conditions” that could occur out of our tour agency hands, power and responsibility, will be dealt in and for your interest in the best way possible, and your return to Sorrento starting point will be guaranteed with an alternative mean of transportation to comply with our services.